The heartbeat of MSP success
EcpPro is built by MSPs, for MSPs. It helps you centralise Azure & CSP operations to achieve efficiency, growth, and smarter insights.
What is EcpPro
If you feel like you’re stuck in a rut with your MSP business, managing separate tools, juggling manual processes, and navigating the growing complexity of your customers’ tech environments—we can help give more life to your business.
EcpPro is a solution created by MSPs, for MSPs, to help you increase profitability while maintaining service excellence.
Like the heartbeat of your MSP business, EcpPro sits at the very centre, ensuring everything runs smoothly and efficiently. The steady pulse that powers your success.
Centralise
control of tasks
Manage day-to-day service desk tasks all in one place and empower customers to resolve issues quicker with a self-service portal.
Automate
repetitive tasks
Simplify and accelerate basic customer servicing tasks to enable your teams to focus on value-creating activities.
Integrate
seamlessly
Seamlessly integrate with broader licensing environments and tools like ConnectWise, HaloPSA, and Autotask.
Carlo Richetti
Managing Director, CITITEC
"EcpPro has become an integral part of our workflow. As an MSP and Microsoft partner, we are always looking for ways to build efficiencies into our business. EcpPro gives us back our most important commodity, time, and the product is actively developed by a team that are genuinely interested in advancing the product for their partner community."
Martin Thurgate
Director Diamond IT
EcpPro has been a game-changer for us, saving time by automating tasks that were previously manual and time-consuming. It recently helped us identify a double billing issue with a customer's Microsoft M365 subscriptions, which we quickly resolved. The direct integration with Dicker Data makes managing NCE subscriptions easy, and user onboarding/offboarding is now twice as fast. Overall, we're very impressed with EcpPro, and with new features coming soon, it's a must-have for any MSP wanting to boost efficiency and improve customer service.
Byron Da Silva
CEO, FALCO
The integration between EcpPro and Halo has completely transformed our billing process. What used to take days now takes just a few clicks. We’re able to generate accurate invoices for even the most complex Azure and CSP licensing arrangements, and month-end has become a stress-free process. It’s quick, seamless, and has saving us countless hours.
Benefits that
amplify your impact
Using EcpPro benefits your business and amplifies your impact, bringing benefits to your entire customer base.
Streamline operations
Like an extra pair of hands, automation makes your processes more efficient and people more productive.
Optimise licensing
Provides insights that help to improve licensing accuracy,
reduce human error, and uncover cost-saving opportunities.
Mitigate risks
Oversight of all your client environments allows for more efficient and consistent policy and compliance enforcement.
Improve customer satisfaction
All the benefits you receive get passed on to your customers.
Provide a better customer experience, with more self-service options and proactive management with your new level of insights.
Get EcpPro
up-and-running
in just 5 mins.
Solution components
- Improve efficiency by automating your billing and invoicing.
- Improve billing accuracy by avoiding human-prone errors.
- Optimise clients’ license usage and forecast needs.
- Boost your bottom line by uncovering previously unbilled services.
- Manage your license renewals and annual license reductions.
- Purchase licences from major distributors with just a click of the button.
All hosted securely
We keep your business and customers’ data safe with geo-specific hosting. Fully managed service hosted in local Azure DCs for reduced latency and data sovereignty.
Yes, our rapid, painless set-up can get EcpPro up-and-running for you in around 5 minutes. It’s an easy, online onboarding process requiring minimal resources and no previous training.
Yes, we can help you fine-tine policies and pricing, and help you set up a branded client portal so your customers get the best experience.
Once you set up your client portal, this gives your customers access to a self-service portal that you manage. It can help them resolve common issues themselves, improving their experience.
We have geo-specific hosting, meaning fully managed service hosted in local Azure DCs for reduced latency and data sovereignty.
Join Our Growing
Community of
Satisfied Customers
Take advantage of the 10 Tenant
introductory offer.
"EcpPro has been a
game-changer for us."
"EcpPro has become an
integral part of our workflow."
"EcpPro has completely
transformed our billing process."